Frequently Asked Questions

You can reach out to Customer Service by email or by calling the number on the back of your member ID card.

If your benefit booklet is available online, you can locate it by visiting the “View Benefits and Coverage” link under the myBlueCross menu.

Refer to your hard copy Summary Plan Description or reach out to Customer Service by email or by calling the number on the back of your member ID card for specific benefit questions.

You can find your Claims Statements online under the myBlueCross menu. From there, you can search claims using the following parameters:

• Member
• Providers/Facilities
• Date of service
• Claims that applied to the deductible
• Claims payable to the subscriber
• Service type
• Claim number

You can submit a claim a few ways:

• Behind log in filling out the online claim submission form under the Self Service section of the website
• Printing and mailing the appropriate form under the Forms and Materials section of the website
• Calling the number on the back of your member ID card to request a form be mailed to you and once you complete the form mail it back
• Requesting the appropriate form by email and printing and mailing the requested form

To file a medical claim a member will need to submit a superbill from the provider and the payment receipt. A superbill has the following information:

• Provider’s name, address, phone, tax ID, NPI
• Place of treatment
• Procedure codes
• Diagnosis codes
• Patient’s name and address

To file a drug claim the following is needed:

• Name of patient
• Name of Drug
• Authorization number or Rx number

You can reach out to a registered nurse. Access details about our talk to a nurse or advisor programs.

Health programs you may qualify for are highlighted on the right rail of your account summary page after you log in to AlabamaBlue.com.

Blue Cross’ Baby Yourself mobile app is available to both members and non-members. The app allows you to track your pregnancy, create a birth plan, gives you access to daily tips, and more.

If your myBlueCross account has been disabled and you are unable to log in, please contact Customer Service by email or by calling the number on the back of your member ID card.

Please contact Customer Service by email or by calling the number on the back of your member ID card for assistance.

If your account has been locked, you must wait 30 minutes before trying to log in again.

You can access your member ID card anytime from your myBlueCross account or from the Alabama Blue mobile app. You are also able to request a new member ID card if it has been lost or stolen, download an image of your card to print while you wait on a replacement, and email your card to your doctor’s office or covered dependents all from the online portal and mobile app.

A replacement card will generally arrive through the mail in 5 to 7 business days.

Provider information such as location, phone number, office hours, network participation, specialties, hospital admitting privileges, and quality information and designations can be found on our website. The provider finder tool also offers refined searches for hospitals, dentists, pharmacies, urgent cares and behavioral health providers or facilities.